Last updated: April 2019
Information We Collect from You
We may collect personal information that can identify you, such as your name and email address, and other information relative to your enquiry or purchase. When you provide personal information through our website, Website usage information is collected using cookies.
For an enquiry relating to our services, we may request the following information:
•Contact information including name, email address, residential address, ‘phone number.
•event and supplier information including address and contact details.
Existing customers may be communicated with under the basis of legitimate interest.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.allaboutcookies.org. You can set your browser not to accept cookies and the above website tell you how to remove cookies from your browser. However, in a few cases some website features may not function as a result.
How We Use your Information We Collect
We use the information that we collect in a variety of ways including but not limited to contacting you about your event and the services you have enquired about. We may also provide you with information on promotions, events, services and changes to our policies either by private email or by using MailChimp. This may include occasional promotional emails, newsletters and market research purposes.
Who We Share Your Information With
We will only share information with your consent and with trusted suppliers and colleagues who are working on your event or who you have asked us to contact on your behalf.
How We Store Your Data
We are committed to ensuring that the Personal Data you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not sell personal information collected by the website to any third party. Transfer of personal data for data processing is only made to Google Analytics, WordPress, Facebook or MailChimp.
Our marketing emails are sent and analysed by MailChimp. MailChimp is a data processor in the USA. It gathers statistics on email opening, location and clicks using their technologies. MailChimp participates in and has certified its compliance with the Privacy Shield framework. They treat all personal data received from EU member countries under the Privacy Shield framework.
How Long Do We Keep Your Data?
GDPR does not specify a time limit for client’s details to be retained, as such, data will be retained until you request to have details removed or for three years after your use of our services.
What Are Your Rights?
You may request access to your personal data that we collect online and maintain by contacting us at any time without charge. Requests will be processed within 28 days.
You have the right to ask us not to process information for marketing purposes. Any marketing will cease immediately upon receipt of your request.
How To Contact Us
You can contact us at any time at:
Should you not be happy with your purchase, please contact us at firstname.lastname@example.org and we will do all that we can to address your situation with a suitable remedy.
Our Returns policy is 30 days, subject to your statutory rights.